WARRENPAK




Chapter

The Impact of ICT on Work

pp 175-193

Work Design Characteristics of Mobile-Intensive Workers: Implications for Future Work Design

  • Hyejung Lee
  • Jun-Gi Park 

$29.95 / €24.95 / £19.95 *

* Final gross prices may vary according to local VAT.

Get Access

Abstract

Modern Work Design Theory (WDT) presumes that different characteristics of work (motivational, social, and contextual) influence attitudinal outcomes of workers such as job satisfaction, thus work needs to be designed carefully with these characteristics taken into consideration. Moreover, increased adoption of ICT also changes these work characteristics as it provides capability to overcome physical limitations such as time and place. Recent rapid infiltration of smart devices connected to the Internet brings telecommuting and flexible time back into reality, hence “smart work” and “work smart” are becoming another catchphrase of consulting firms. This study extends the work design theory with ICT use. WDT variables are empirically tested against two different ICT user groups: one with mobile messenger use and another with PC messenger use. Mobile messenger use is treated as the surrogate of mobile working, expecting mobile messenger users are more subjected toward smart work while PC messenger users are relatively traditional workers at a fixed place. Meaningful differences are found in terms of motivational, social, and contextual work characteristics. Also, job satisfaction is found to be critically high for smart workers. Autonomy and interdependence are much higher for mobile messenger users while complexity of work is found to be much higher for PC-based messenger users. Results indicate the work design theory developed in industrial setting may also be applicable in information- and knowledge-based smart work setting. Further research and limitations are discussed at the end with practical implications.

Keywords

Work design theory Motivational characteristics Social characteristics Attitudinal outcomes Smart work Autonomy Job complexity Interdependence Satisfaction


창업, 지식, 투자, 학원, 교육

Comment +0


Raising team social capital with knowledge and communication in information systems development projects

Highlights

Knowledge and communication raise the team social capital in a shorter period of time.

Counterparts' knowledge level increases the trust level among team members.

Communication effectiveness increases the level of social ties and shared vision.

Roles of business professionals are more important than technology professionals in ISD projects.

Internal structure of team social capital is empirically validated.


Abstract

Information systems development is a knowledge intensive collaboration project demanding high level of team social capital especially between business and technology experts. In this study, team social capital is conceptualized with three sub-constructs: social ties, trust and shared vision. Knowledge and communication by business and technology experts are hypothesized as critical antecedents of team social capital leading to team performance. A survey has been conducted collecting data from pairs of business and technology experts in 126 project teams. Data analysis largely confirmed the research model. Social ties seem to precede shared vision and trust. Trust seems to have a stronger association with the performance compared with shared vision. Knowledge and communication of both parties are found to be important, but, interestingly, business professionals' knowledge and communication seem to have a stronger influence in forming the team social capital. Implications and further studies are discussed with limitations.

Keywords

  • Information systems development
  • Systems development projects
  • Project management
  • Team social capital
  • Knowledge
  • Communication


창업, 지식, 투자, 학원, 교육

Comment +0

Publication Cover

Industrial Management & Data Systems

ISSN: 0263-5577
Online from: 1980









Explaining knowledge sharing with social capital theory in information systems development projects



Author(s):

Seyoon Lee (Center for Work Science, Yonsei University, Seoul, Republic of Korea)

Jun-Gi Park (Center for Work Science, Yonsei University, Seoul, Republic of Korea)

Jungwoo Lee (Center for Work Science, Yonsei University, Seoul, Republic of Korea)

Citation:
Seyoon Lee , Jun-Gi Park , Jungwoo Lee , (2015) "Explaining knowledge sharing with social capital theory in information systems development projects", Industrial Management & Data Systems, Vol. 115 Iss: 5, pp.883 - 900
DOI
http://dx.doi.org/10.1108/IMDS-01-2015-0017
Downloads:
The fulltext of this document has been downloaded 304 times since 2015

Abstract:
– Owing to their complex and knowledge-intensive nature, information systems development (ISD) projects require effective collaboration between business and technology experts. In this regard, social capital theory may provide a valuable framework and insight into explaining knowledge sharing behavior in an ISD context. The purpose of this paper is to expand the theory of knowledge sharing as developed thus far in the ISD project context using the full-blown team social capital theory.

– The expertise and communication effectiveness of business and technology professionals were posited as antecedents of team social capital and knowledge sharing. The research model for this study integrates expertise, communication, knowledge sharing, social capital, and team performance into a structural equation modeling. The research model was empirically tested with a data set from business and technology professional pairs collected from 115 ISD project teams.

– The results indicated that team social capital and knowledge sharing have significant influences on team performance. Team social capital appears to have a stronger influence on knowledge sharing than business and technology expertise. Communication effectiveness and technology expertise are important antecedents to raise team social capital.

– In this study, the social capital theory is applied toward enhancing the theory of knowledge sharing in ISD project teams. General social capital construct and measures are adopted and modified into the team social capital measures and validated empirically.

Keywords:
Expertise, Knowledge sharing, Communication effectiveness, Information systems development projects,Project performance, Team social capital
Publisher:
Emerald Group Publishing Limited
Acknowledgments:

This work was supported by the National Research Foundation of Korea. Grant funded by the Korean Government (NRF-2012S1A3A2033474).


창업, 지식, 투자, 학원, 교육

Comment +0

Article

Information Technology and Management

Volume 16, Issue 3, pp 193-206

First online: 21 March 2015

Applying social exchange theory in IT service relationships: exploring roles of exchange characteristics in knowledge sharing

  • Jun-Gi Park
  • Hyejung Lee
  • Jungwoo Lee 

Abstract

Extending the social exchange theory which emphasizes trust and dependence as important in building and maintaining relationships, exchange specific characteristics (relationship investments and benefits) are additionally posited here as critical antecedents in knowledge sharing relationship among IT service team members, along with partner characteristics (expertise and value similarity) and interaction (communication frequency). An instrument was constructed and administered against client side project leaders in three different IT service firms. Analyses of 126 data points revealed that relationship benefit, investments, and expertise are strongly associated with dependence while relationship investment, expertise and value similarity are strongly associated with trust in IT service relationship. Findings confirm that the exchange characteristics suggested by the social exchange theory plays important roles in building and maintaining dependence in IT service relationships and, in turn, towards building trust for knowledge sharing, but only indirectly via dependence. Also, paths from dependence to trust and knowledge sharing are confirmed as suggested by previous studies. Results implies that the benefits and investments for and in IT service relationship needs to be cultivated, exposed and emphasized in order to increase the necessary knowledge sharing levels. Limitations of the study are discussed with suggestions for further studies into social exchange characteristics in the conclusion.

Keywords

Systems development Knowledge sharing Dependence Trust Social exchange theory


창업, 지식, 투자, 학원, 교육

Comment +0

Publication Cover

Industrial Management & Data Systems


Communication effectiveness on IT service relationship quality

Author(s):

Jun-Gi Park (IT Policy and Strategy Research Institute, Yonsei University, Seoul, Republic of Korea)

Seyoon Lee (Graduate School of Information, Yonsei University, Seoul, Republic of Korea)

Jungwoo Lee (Graduate School of Information, Yonsei University, Seoul, Republic of Korea)

Citation:
Jun-Gi Park , Seyoon Lee , Jungwoo Lee , (2014) "Communication effectiveness on IT service relationship quality", Industrial Management & Data Systems, Vol. 114 Iss: 2, pp.321 - 336
DOI
http://dx.doi.org/10.1108/IMDS-04-2013-0186
Downloads:
The fulltext of this document has been downloaded 658 times since 2014

Abstract:
– This study aims to investigate the effect of communication effectiveness (CE) on service quality (SQ) leading to relationship quality (RQ) in IT service relationships.

– CE was decomposed into frequency, bi-directionality and quality of communication while SQ was decomposed into functional and technical qualities, and RQ into trust and relationship commitment. An empirical study is conducted testing the nomological research model consists of these dimensions, using survey method collecting data from 144 subjects.

– The findings indicate that good SQ can impact relationship commitment only via the clients' trust, but not directly. Influence of functional quality is stronger on trust but technical quality also maintains significant impact. Detailed findings imply that, while communication is important element influencing perceptions of SQ, quality of bi-directional communication is more critical than simple but frequent communication.

– This study explores the direct impact of CE on SQ leading to RQ in IT service context. Previous studies rarely tested the impacts of functional and technical SQ, simultaneously. Findings of this study add values to research on service relations as well as IT services research in terms of differentiating functional and technical service qualities.

Keywords:
Trust, Service quality, Communication effectiveness, IT services, Relationship commitment
Publisher:
Emerald Group Publishing Limited
Acknowledgments:

This work was supported by the National Research Foundation of Korea Grant funded by the Korean Government (NRF-2012S1A3A2033474).


창업, 지식, 투자, 학원, 교육

Comment +0

A Study on General and Specific Programming Self-Efficacy with Antecedents from the Social Cognitive Theory
   
 
Jungwoo Lee, Jun-Gi Park, Yoosun Hwang
**1Jungwoo Lee, 2Jun-Gi Park, 3Yoosun Hwang,
1Yonsei University, jlee@yonsei.ac.kr
2Yonsei University, Warren.pak@gmail.com,
3Joongbu University, yshwang@joongbu.ac.kr 

Abstract
 Programming skill is becoming more and more important as the information revolution progresses into a knowledge-based smart society. Concept of self-efficacy, which has been known to be critical in raising general competences of work and life, can easily be extended into the learning of programming languages. A survey was conducted to study the mechanisms related to general and specific programming self-efficacy and their antecedents: mastery experience, vicarious learning, verbal persuasion and computer affect. Findings confirm the strong path from general programming selfefficacy towards specific programming self-efficacy indicating the generality of self-efficacy applicable across domains and disciplines. Among four antecedents of programming self-efficacy generally identified in the social cognitive theory literature, mastery experience and vicarious learning are found to be important in reinforcing the programming self-efficacy while verbal persuasion and computer affect seems to be not so strong in forming the self-efficacy towards programming. Further implications and limitations are discussed at the end.

Keyword
 Social Cognitive Theory, Self-Efficacy, General Programming Self-Efficacy, Specific Programming Self-Efficacy, Mastery Experience, Vicarious Learning, Verbal Persuasion, Computer Affect

Jungwoo Lee, Jun-Gi Park, Yoosun Hwang, "A Study on General and Specific Programming Self-Efficacy with Antecedents from the Social Cognitive Theory", JNIT: Journal of Next Generation Information Technology, Vol. 4, No. 8, pp. 423 ~ 432, 2013

창업, 지식, 투자, 학원, 교육

Comment +0

Roles of Technical and Functional Service Quality, and Cognitive and Affective Trust in IT Service Encounter
   
 
Jun-Gi Park, Hyejung Lee, Junbeom Jang, Jungwoo Lee
1 Jun-Gi Park, 2 Hyejung Lee, 3 Junbeom Jang, 4 Jungwoo Lee
1, First Author IT Policy and Strategy Research Institute, Yonsei University, Yonsei-ro 50,
Seodaemun-Gu, Seoul, Republic of Korea, 120-749, warren.pak@gmail.com
2 Yonsei University, NMH412, Yonsei-ro 50, Seodaemun-Gu, Seoul, Republic of Korea, 120-
749, h.jlee@yonsei.ac.kr
3 Yonsei University, NMH412, Yonsei-ro 50, Seodaemun-Gu, Seoul, Republic of Korea, 120-
749, ggbeom@gamil.com
*4, Corresponding Author Yonsei University, NMH412, Yonsei-ro 50, Seodaemun-Gu, Seoul, Republic
of Korea, 120-749, jlee@yonsei.ac.kr 

Abstract
 The purpose of this study is to examine the impact of IT service quality on trust, commitment and intention to continuously use the IT service. Service quality in this research is measured in two dimensions (technical and functional) while trust measured in two dimensions (cognitive and affective). An empirical model is proposed here, consisting of technical quality, functional quality, cognitive trust, affective trust, commitment and intention to use. The model was tested using 215 data points collected in a global electronics firm. Study results show that the cognitive and affective dimensions of trust are affected by functional and technical service quality. Interestingly, functional service quality seems to have effects stronger than technical service quality contrary to the expectation that technical quality of outcome would be more important than functional in case of IT services. Also, affective trust seems to maintain stronger effects than cognitive trust in raising the commitment level of IT service client. Further implications and limitations are discussed.

Keyword
 Technical quality, Functional quality, Trust, Affective Trust, Cognitive Trust, Commitment, IT service

Jun-Gi Park, Hyejung Lee, Junbeom Jang, Jungwoo Lee, "Roles of Technical and Functional Service Quality, and Cognitive and Affective Trust in IT Service Encounter", JNIT: Journal of Next Generation Information Technology, Vol. 4, No. 8, pp. 312 ~ 321, 2013

창업, 지식, 투자, 학원, 교육

Comment +0

[Industry Management & Data Systems, SCIE]

A firm's post-adoption behavior: loyalty or switching costs?

 Jun-Gi Park, Kijun Park, Jungwoo Lee

 

Publication Cover

Industrial Management & Data Systems

ISSN: 0263-5577
Online from: 1980



Author(s):

Jun-Gi Park (IT Policy & Strategy Research Institute, Yonsei University, Seoul, Republic of Korea)

Kijun Park (Graduate School of Information, Yonsei University, Seoul, Republic of Korea)

Jungwoo Lee (Graduate School of Information, Yonsei University, Seoul, Republic of Korea)

Citation:
Jun-Gi Park , Kijun Park , Jungwoo Lee , (2014) "A firm's post-adoption behavior: loyalty or switching costs?",Industrial Management & Data Systems, Vol. 114 Iss: 2, pp.258 - 275
DOI
http://dx.doi.org/10.1108/IMDS-06-2013-0259
Downloads:
The fulltext of this document has been downloaded 543 times since 2014

Abstract:
– This study aims to investigate the influences of loyalty and switching costs toward a firm's overall post-adoption behavior in using information system.

– A research model is developed around two constructs found in the literature – loyalty and switching costs – that are most critical in firms' decisions on continued use of the same IS service providing company. It is empirically tested using a survey of IT decision makers in total 102 companies in South Korea. Partial least squares method is used to assess the relationships specified in research model.

– The findings suggest that both loyalty and switching costs have positive influences on the continuous intention to use and the inattentiveness of alternatives.

– Findings are based on a single point cross-sectional survey. To further investigate the continuance of specific IT service firms, triangulation will be necessary with longitudinal and qualitative data concerning the process of decision-making, including political and contractual situation.

– The study fills the research gap in studying post-adoption behavior at the firm level by empirically testing the duality of loyalty and switching costs.

Keywords:
Switching costs, Continued use, Information system service, Information system usage, Post-adoption behavior
Publisher:
Emerald Group Publishing Limited


창업, 지식, 투자, 학원, 교육

Comment +0

[Information Technology & People] - In Press, 2014


Exploring the Impact of Empowering Leadership on Knowledge Sharing, Absorptive Capacity and Team Performance in IT Service Teams


Jungwoo Lee, Hyejung Lee, Jungi Park*

 

Abstract

 Although empowering leadership has been known as one of important type of leadership in modern management, few studies have examined mechanisms linking empowering leadership to team performance, particularly in IT service teams. This study empirically investigates the mechanism through which empowering leadership of a team leader might influence the team performance in IT services. A survey was conducted using questionnaire containing items for empowering leadership, knowledge sharing, absorptive capacity and team performance. The research model was analyzed using PLS against 315 data points collected from 85 different IT projects. Results indicates that team leader's empowering leadership raises the level of knowledge sharing among team members and increase the absorptive capacity of the team, and lead to better team performance. Theoretical implications are discussed with practical applications of this theoretical development.

 

Keywords: empowering leadership, IT services, knowledge sharing, absorptive capacity, team performance, IT service teams, team level leadership

창업, 지식, 투자, 학원, 교육

Comment +0

Developing a Framework for Social Informatics Research: A Systematic Literature Review
   
 
1Jun-Gi Park, 2Seyoon Lee, 3Jungwoo Lee
1, First AuthorYonsei University, NMH412, Yonsei-ro 50, Seodaemun-Gu, Seoul, Republic of Korea,
120-749, warren.pak@gmail.com
2Yonsei University, NMH412, Yonsei-ro 50, Seodaemun-Gu, Seoul, Republic of Korea, 120-
749, suyfj77@gmail.com
*3, Corresponding AuthorYonsei University, NMH412, Yonsei-ro 50, Seodaemun-Gu, Seoul,
Republic of Korea, 120-749, jlee@yonsei.ac.kr 

Abstract
 With the fast proliferation of internet protocols with infiltration of smart devices, information and communication technology (ICT) is changing every aspect of our work and life. Social informatics is a discipline of interdisciplinary investigation concerning changes incurred by ICT. The scope and boundary of social informatics being an emerging field of investigation have not yet been adequately defined due to its broad and ambiguous nature. The purpose of this study is to develop a conceptual framework for social informatics research based on a review of actual studies from the perspective of our work and life. Content analysis was performed to extract keywords and categories from research articles published in major academic journals related to social informatics within the last decade. A conceptual framework is surfaced with four major categories (Technology & Use, Government, Level of Context and Social Issues) and 13 subcategories. In conclusion, the direction of social informatics research is proposed and implications are discussed with limitations of the study.

Keyword
 Social Informatics, Content Analysis, Conceptual Framework, Technology & Use, Government, Level of Context, Social Issues

Jun-Gi Park, Seyoon Lee, Jungwoo Lee, "Developing a Framework for Social Informatics Research: A Systematic Literature Review", IJACT: International Journal of Advancements in Computing Technology, Vol. 5, No. 13, pp. 569 ~ 577, 2013


창업, 지식, 투자, 학원, 교육

Comment +0