[KCI]IT 서비스 제공자의 기술/업무 전문성이 관계품질에미치는 영향: 전자의무기록 시스템의 사례, 병원경영학회지, 2015

IT 서비스 제공자의 기술/업무 전문성이 관계품질에미치는 영향: 전자의무기록 시스템의 사례 
The effects of Technological and Business Expertise of IT Service Provider on Relationship Quality: The case of EMR system

병원경영학회지

약어 : 병원경영학회지

2015, vol.20, no.1, pp. 39-52 (14 pages)

발행기관 : 한국병원경영학회

연구분야 : 사회과학 > 경영학 > 기타경영학

박준기1 ,  이상우2 ,  신현경3 ,  이정우(교신)4

1연세대학교 IT정책전략연구소

2(주)인테그비전

3메디컬그룹베스티안

4연세대학교

초록

This study provides empirical evidence for the role of IT professional’s expertise in hospital IT service encounters. It is posited here that IT professional’s technological expertise and business expertise are associated with relationship quality(trust, satisfaction, commitment). Partial least square analyses are conducted, using data collected from 216 hospital workers. The results confirm that technological expertise strongly impacts on commitment and business expertise maintain a strong impact on satisfaction and trust. This study uses a cross-sectional survey as a research method. Longitudinal study seems necessary to further explore how expertise perception is actually formed between IT professionals and users in hospital service environments. The analysis also reveals that it takes time to grow relationship quality. Implications are discussed, and further studies are suggested.

키워드

Keywords: Electronic Medical Record, Hospital Information Systems, IT Expertise, Relationship Quality

Electronic Medical Record, Hospital Information Systems, IT Expertise, Relationship Quality