팀 혁신활동을 위한 지식공유 활동 영향요인에 관한 연구
Exploring Antecedents of Knowledge Sharing in Team-based Innovation Activities
한국IT서비스학회지
약어 : JITS
2013, vol.12, no.3, 통권 36호 pp. 253-271 (19 pages)
DOI : 10.9716/KITS.2013.12.3.253
발행기관 : 한국IT서비스학회
연구분야 : 사회과학 > 경영학
1연세대학교
2연세대학교
3연세대학교
초록
Innovation becomes norm rather than exception in today's business, and accordingly firms are working on how to make their employees to work smarter using information systems and technologies. Smart work demands virtual collaboration and cooperation among team members in different places and different time. Sharing of knowledge among team members in these innovative activities are critical in every sense for the successful performance. This study explores the antecedents of knowledge sharing among team members in team-based innovation activities. Five factors (pleasure of knowledge sharing, self-efficacy, management support, rewards, and system usage) are identified through extant review of literature and an instrument is adopted and validated from previous studies. The instrument is adminitered against 138 individuals in and across 54 teams in a telecommunication firm. Except self efficacy, all the paths in the proposed research model is confirmed with different levels of relational coefficients towards the levels of knowledge sharing and innovation activities in teams. Surprisingly, findings indicate that intrinsic pleasure of sharing is most critical than management support, organizational rewards or system usage. This study fills the research gap in team management. Findings provide important implications for managing teams in coming virtual and smart environment.
키워드
cognitive trust, affective trust, relationship continuance intention, expertise, serviceperformance, reputation, relationship satisfaction, value similarity, IT consulting,IT service
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